Waterwise Reponse to Consumer Council for Water Consultation on its Draft Forward Work Programme (2011)

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Waterwise welcomes the emphasis in the Forward Work programme on the long-term legitimacy and sustainability of the water sector in England and Wales. CCWater’s role to date in providing customer feedback on existing and proposed water company mechanisms and frameworks has been very useful. However, Waterwise would like to see the Consumer Council for Water reach beyond reporting customer views, to taking an even more strategic approach to assessing what is in the interest of customers in the long-run – a clear aim of Ofwat’s regulatory processes.