Customer Experiences of Home Retrofit Products

An Evidence Base Project

Whilst water efficiency retrofit products are regularly used in water demand
management initiatives, it remains difficult to determine water savings resulting from specific retrofit products because initiatives tend to install several products in each home. Furthermore, little is known about how customers use products after installation, including the frequencies of removal and misuse. Improved knowledge in both these areas will improve understanding of the length of time water savings are likely to be maintained. Therefore, this study focuses on what customers think of water-efficient products retrofitted in their homes, either through self-installation or by a professional.


Sally Bremner, Dani Jordan, Ike Omambala and Jacob Tompkins, Waterwise


14 May 2013


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